
Hudsons Bay
Hudsons Bay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hudsons Bay has 1.8 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products as reasonable prices, Good quality and selection of goods, Long time company.
Cons: Worst customer service by phone ever, Terrible experience, Very poor customer service.Recent recommendations regarding this business are as follows: "Do not buy online from The Bay!", "Don’t order online", "Use Amazon", "Serious follow up with my request", "Don't sign up for rewards.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hudsons Bay has 1.8 star rating based on 88 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good products as reasonable prices, Good quality and selection of goods, Long time company.
Cons: Worst customer service by phone ever, Terrible experience, Very poor customer service.Recent recommendations regarding this business are as follows: "Do not buy online from The Bay!", "Don’t order online", "Use Amazon", "Serious follow up with my request", "Don't sign up for rewards.".
Most users ask Hudsons Bay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews





















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |$1,100 sofa paid for but never delivered
- Good sales
- No customer service
Preferred solution: Full refund
User's recommendation: Do not buy online from The Bay!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I never received my order. I paid for delivery.
User's recommendation: Don’t order online

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The worst consumer service ever
Preferred solution: Full refund
User's recommendation: Don't sign up for rewards.
Very bad service
Many poor service experiences on linr
User's recommendation: Use Amazon
Complaint
Preferred solution: Apology
Horrible customer service
User's recommendation: Do not shop here and expect to get any kind of help unless you are willing to out-belligerent them.
Order not received
User's recommendation: Serious follow up with my request
HBC- is it high end shop or a dollar shop
User's recommendation: HBC should define their market space and act accordingly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Orders not being confirmed
I got a email from customer service , saying that my gift card and my reward points will be returned in 24 to 48 hours, 48 hours is now over and nothing has changed.I am thoroughly upset with this whole situation.Just keep ringing them up and hope they refund my loss.
- Unreliable
Preferred solution: Full refund
No Bed for a month !

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising - reward points
- Small sizes
- False advertising
Preferred solution: Reward points
User's recommendation: Stay away - false advertising

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service experience I have ever had
I bought a pair of shoes online from The Bay on November 5, they shipped it a few days later using Intelcom (another terrible company). As usual, Intelcom failed to deliver the package and it took me a few phone calls for them to finally confirm it was lost in transit.
That was when my nightmare of attempting to get a refund from Hudson's Bay begum. They assure they have issued a refund on November 24 but I'm now pretty sure that is a blunt lie. I tried calling and chatting with them online many times and each interaction gets more frustrating. The agents just repeat a script and each time I get a different story or lie (ie.
that they have escalated the case only to learn on my next call that never happened), and they are unable to actually help you. After almost 2 months of back and forth, I feel disrespected and scammed, and don't think they have any intention of refunding my money.
It's sad to see that a Canadian company that used to have a good reputation has turned into a scam.
Needless to say, avoid if possible to buy anything from Hudson's Bay. This was definitely the last time I give them my money.
Preferred solution: Full refund
User's recommendation: Don't buy anything from Hudson's Bay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Returns and refunds
Preferred solution: Full refund
User's recommendation: No thanks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Company shipped wrong item but will not refund
Preferred solution: Full refund AND apology
User's recommendation: NEVER BUY FINAL SALE ITEMS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I need to cancel that transition somebody used??
Company fixed the issue and I have been provided with full refund.
Preferred solution: Full refund
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