140 Hudsons Bay Reviews | thebay.com @ PissedConsumer

David R Rwk

David R Rwk |

Brampton, Ontario

$1,100 sofa paid for but never delivered

Mar 25, 2024

1.0

Beware of the Bay. I ordered a sofa and two chairs for a total of $2,400 and was told it would be a 4 month wait because the sofa would be made to order. The chairs were in stock. 4 months later, the delivery is scheduled but only the two chairs arrive and the sofa is "missing". 3 calls to customer service with at least half hour wait times result in the same answer: "we will look into it". Now there's no getting through to them. Waited 40 minutes, had to hang up. Waited 85 minutes, still no one picking up. Waited half an hour today with no answer before I had to leave. The have basically stolen $1,100 dollars from me and there's nothing I can do about it. This is no different than the grifting contractor scams where you pay in advance and never receive what you paid for. It has now been 5 months and I am out $1,100. Next step is to go public.

View full review

Loss:

$1100

Pros:

Good sales

Cons:

No customer service

Preferred solution: Full refund

User's recommendation: Do not buy online from The Bay!!

Anonymous

Guest-5461259 |

Montreal, Quebec

I never received my order. I paid for delivery.

Dec 24, 2023

1.0

Hudsons Bay - I never received my order. I paid for delivery.

I am furious. I have not received my order. I spent most of the day speaking to customer service. You ruined my Christmas. I cannot give the gift I bought for Christmas.

View full review

User's recommendation: Don’t order online

Jay K Dsv |

Delray Beach, Florida

The worst consumer service ever

Nov 29, 2023

1.8

The worst consumer service ever. Simple ask to change my email address in my account become a nightmare. My reward points and money are gone, my account is impossible to use, the associates on the phone are rude. They don't know what they are doing. Very bad English. Difficult to understand them. On my email request to fix the problem, no one is reacting. Horrible, absolute horrible service.

View full review

Loss:

$39

Preferred solution: Full refund

User's recommendation: Don't sign up for rewards.

Dennis D Hlm

Very bad service

Jan 13, 2024

I visit the bay time to time at my convenience,what I noticed is for a long time the esclators are out of service.There is no wonder the bay store has difficulty showing profit growth.if you have hard time of solving the problems of esclators and elevators how on earth you would be able to compete with other companies to stay in business?pay attention to what the customers say.The Fairview mall is managed so bad it is going to abyss.

View full review

Anonymous

Guest-5444072

Grande Prairie, Alberta

Many poor service experiences on linr

Dec 19, 2023

1.9

Missing portions of an on line order with several items. The Bay Digital customer service dept has become very unreliable.

View full review

User's recommendation: Use Amazon

Kathy M Qoh

Calgary, Alberta

Complaint

Nov 26, 2023

November 17 I googled The Bay. They advised that they were having a pre Black Friday sale and would open at 7am - your IT staff need to check this. On Friday November 24 I arrived at approximately 8:30am at the Chinook location in Calgary- I parked at the back of the store in handicap parking - the doors there lead to the second floor. When I went in it was to find out that the escalator was not working - worse was that the elevator was also not working. I stopped a staff person and she advised I would have to walk around. With my lack of mobility this is impossible as I use a walker. I did drive to the front of the store (facing McLeod Trail). As usual, there was no handicap parking available. The stores often have escalators and elevators that are out of service. I am 75 years old and the only place I shop is at the Bay; however, as you do not maintain your elevators, this has become impossible due to my Instability. I am very disappointed with the Bay and their lack of concern for seniors. Kathy Morgan 403-462-**** Rewards 600294****58760

View full review

Preferred solution: Apology

Shamona Feq

Toronto, Ontario

Horrible customer service

Nov 14, 2023

I bought a couch from Hudson's Bay with a promised November 4th delivery. Despite being told the pieces were "sitting in a warehouse ready to shipped", I received a second later delivery date of Nov 10. Despite two confirmation texts, the delivery was changed two more times, adding another 14 days to the extra week they'd already added on to the original 6 week wait. When I phoned to find out what was going on, the MANAGER said they couldn't fix anything because of "the holiday". The MANAGER. Remembence Day is not a proper "holiday". It is a bank holiday and fell on a Saturday, which should not have effected her ability to have all the pieces delivered on the same day, since they were supposedly just sitting around waiting to be bought. Furthermore, NO ONE used my correct name despite my reminding 6 different people not to refer to me by my middle name. The second customer service rep was snotty and hostile. He insisted repeatedly the order was not something he could cancel and continously refused to transfer me to a manager. It ended up taking them an hour and 11 mins to resolve the situation to my satisfaction.

View full review

User's recommendation: Do not shop here and expect to get any kind of help unless you are willing to out-belligerent them.

Tyris Zek

Les Cedres, Quebec

Order not received

Dec 12, 2023

Did not receive order 122125**** Said by email was delivered But not called 5/12 spoke to Ms Nora Now you ask me to pay 2$ on credit card to talk to customer support WHY?

View full review

User's recommendation: Serious follow up with my request

Jaima Cdg

Ottawa, Ontario

HBC- is it high end shop or a dollar shop

Nov 02, 2023

I recently purchased two winter jackets from HBC for over $370. I was charged $.0.25 for two plastic bags. This is fine, I do pay for plastic bags at a grocery store, if I need a bag. However, when HBC is projecting themselves as a high class store and your pricing are reflective of it, they need to stop behaving like a grocery or a discount store. It is inconsistent with your market space and bad for your image. When you are charging hundreds of dollars for merchandise, you need to absorb the cost of a plastic bag. If you want to be environmental conscious, provide a cloth bag included in the price.

View full review

User's recommendation: HBC should define their market space and act accordingly

MUKESH A Eof

MUKESH A Eof |

Vancouver, British Columbia

Orders not being confirmed

Aug 01, 2023

2.0

Updated by user Aug 01, 2023

I got a email from customer service , saying that my gift card and my reward points will be returned in 24 to 48 hours, 48 hours is now over and nothing has changed.I am thoroughly upset with this whole situation.Just keep ringing them up and hope they refund my loss.

Original review Aug 01, 2023

On the 28th July, I placed an order, it did not go through Hence My gift card for $603 was used up My Reward points for $244 were used up My account was charged $57 all three have been used and Gift Card and Reward points show a $0 balance. I am a very regular customer, and this is really very upsetting, Now I do not know when they will be reversed, and i will lose the 25% discount which ends on Sunday the 30th. Besides, maybe some items i like might become out of stock. This is very disturbing for me. And i am extremely upset. I called on the 29th evening and spoke to THANDO who told me they will automatically be reversed. BUT WHEN. PLEASE REINSTATE ALL THE AMOUNTS DEDUCTED IMMEDIATELY, Mukesh Anand

View full review

Loss:

$950

Cons:

Unreliable

Preferred solution: Full refund

Sherida Xny

Calgary, Alberta

No Bed for a month !

Sep 22, 2023

I was moving to a new place and I ordered a bed and was told it would be delivered in a week. I slept in a recliner while waiting for the bed..I was contacted on the delivery day and told it would be another week. I borrowed a friend's air mattress and used it for another week. The day of delivery, I took off work to wait for the bed to be delivered... No Delivery. "I "called "customer service" around 4:30 pm only to be told sorry, but your bed will not be delivered for another 3 weeks... there were manufacturing problems. There was no explanation as to why I was not communicated with that day or prior... nor were they willing to compensate in any way... Why did it take 2 weeks to know there was a manufacturing problem? Why was I not told prior to the day I took off work that the bed would not be being delivered? Sooo disappointing for what was a well thought of company. Sad really

View full review

MollysMeow

False advertising - reward points

May 15, 2023

1.9

The Hudson Bay company advertised 40 times the reward points if purchased on April 27. I spent over $300 and purchased on April 27. My points were not given. The company issued the receipt for April 28, to avoid rewarding 40 times the points. But I received the emailed invoice on April 27. The date stated April 28, but the emailed receipt was received by me on April 27. False advertising. Company NEVER got back to me with the case that was opened.

View full review

Pros:

Small sizes

Cons:

False advertising

Preferred solution: Reward points

User's recommendation: Stay away - false advertising

Victoria R Ikc |

Worst customer service experience I have ever had

Dec 23, 2022

1.0

Hudsons Bay - Worst customer service experience I have ever had

Original review Dec 23, 2022

I bought a pair of shoes online from The Bay on November 5, they shipped it a few days later using Intelcom (another terrible company). As usual, Intelcom failed to deliver the package and it took me a few phone calls for them to finally confirm it was lost in transit.

That was when my nightmare of attempting to get a refund from Hudson's Bay begum. They assure they have issued a refund on November 24 but I'm now pretty sure that is a blunt lie. I tried calling and chatting with them online many times and each interaction gets more frustrating. The agents just repeat a script and each time I get a different story or lie (ie.

that they have escalated the case only to learn on my next call that never happened), and they are unable to actually help you. After almost 2 months of back and forth, I feel disrespected and scammed, and don't think they have any intention of refunding my money.

It's sad to see that a Canadian company that used to have a good reputation has turned into a scam.

Needless to say, avoid if possible to buy anything from Hudson's Bay. This was definitely the last time I give them my money.

View full review

Loss:

$158

Preferred solution: Full refund

User's recommendation: Don't buy anything from Hudson's Bay

PHOI NHU H

Refund

Feb 24, 2023

1.0

Ive returned my item JAN 6 2023 and its almost 2 months later and still havent got my refund back to my credit card. Made many calls to them and they said its in process and still I havent seen anything! Im am furious now!

View full review

Cons:

Returns and refunds

Preferred solution: Full refund

User's recommendation: No thanks

Hedy G Wlh

Hedy G Wlh | |

Toronto, Ontario

Company shipped wrong item but will not refund

Apr 30, 2022

Hudsons Bay - Company shipped wrong item but will not refund - Image 2

Hudsons Bay - Company shipped wrong item but will not refund - Image 3

Hudsons Bay - Company shipped wrong item but will not refund - Image 4

NEVER BUY FINAL SALE ITEMS. Company does not take responsibility to ship the advertised item. I ordered socks online from the Hudsons Bay Company. The socks were advertised as one size. I purchased 140 dollars worth. They were a final sale. The delivered product were labeled as 9-11 mens, fitted, measuring 10.5 inches in the foot fitted part, very large. I have spent 4 months with repeated circular emails, frequent promises of responses that have not occurred, and lengthy phone calls where the Bay states that it is a final sale and takes no responsibility for placing the WRONG advertisement and will NOT issue a refund. I have pictures of the original advertisement and the delivered socks unopened (I am happy to post the pictures if there is a way). The extreme run around and disrespect of my time has added significant stress to their initial mistake for which they refuse to take responsibility in spite of demonstrated facts. Order 121224****. Last spoke today with a manager in customer service, who stated that there is no contact that can be given to me within the Hudsons Bay to further pursue this issue.

View full review

Loss:

$140

Preferred solution: Full refund AND apology

User's recommendation: NEVER BUY FINAL SALE ITEMS

Resolved

Angela B Rfh

Angela B Rfh |

Calgary, Alberta

Resolved: I need to cancel that transition somebody used??

Sep 13, 2022

Updated by user Sep 13, 2022

Company fixed the issue and I have been provided with full refund.

Original review Sep 13, 2022

I bought this card of American Express gift card .. its doesnt work at all . I think its been used in some where at the bay . I need refund it and stop that transition on it .

View full review

Loss:

$198

Preferred solution: Full refund

Contact Information

Website:

www.thebay.com

Mailing Address:

341 S 3rd Street, Suite 192

Columbus, Arkansas 43215

United States

Phone:

(800) 263-2599

Contact Hudsons Bay Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

Brands Related to Hudsons Bay

See all related companies

Companies Similar to Hudsons Bay

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Hudsons Bay

Hudsons Bay Overview

Media from reviews

Top Hudsons Bay Reviews

"To express my gratitude to a sales representative at The Bay"

"$1,100 sofa paid for but never delivered"

$1,100 sofa paid for but never delivered

I never received my order. I paid for delivery.

The worst consumer service ever

Very bad service

Many poor service experiences on linr

Complaint

Horrible customer service

Order not received

HBC- is it high end shop or a dollar shop

Orders not being confirmed

No Bed for a month !

False advertising - reward points

Worst customer service experience I have ever had

Refund

Company shipped wrong item but will not refund

Resolved: I need to cancel that transition somebody used??

Brands Related to Hudsons Bay

Lord And Taylor

Saks Fifth Avenue

Saks OFF 5TH

Gilt

Companies Similar to Hudsons Bay

Costco

Gomart

Walmart Canada

Walmart

Why Trust Reviews on PissedConsumer?